Refund policy
RETURN POLICY
We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return, your item must:
- Be in the same condition as received
- Be unworn and unused
- Have all original tags attached
- Be returned in its original packaging
- Include proof of purchase or order confirmation
To request a return, please contact us at: contact.portofinoatelier@gmail.com
Once your return request is approved, you will receive a return label along with clear instructions on how to send your item back.
Important: Returns without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer.
Sustainable Returns
We give returned items a second life through our partnership with GiveBackBox, where eligible returns are donated to charities.
For any return-related questions, feel free to contact us at contact.portofinoatelier@gmail.com
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can quickly resolve the issue.
Exceptions
- Sale items are non-returnable
- Gift cards are non-refundable
Exchanges
Want to exchange an item?
Simply return your original item. Once it has been received and approved, you can place a new order for your desired product.
Right of Withdrawal – European Union
In accordance with EU regulations, you have the right to withdraw your purchase within 14 days.
We voluntarily extend this to 30 days.
You are not required to provide a reason for your return.
Conditions:
- Item must be unworn and unused
- Must include original tags and packaging
- Must include proof of purchase or order number
Refunds
Once we receive and inspect your return, you will be notified of the approval or rejection of your refund.
If approved, your refund will be processed within 5 business days to your original payment method.
Please note: Your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your return was approved, please contact us at contact.portofinoatelier@gmail.com
Cancellations
Once an order has been processed or shipped, it can no longer be cancelled — this ensures fast and efficient delivery.
If your order has not yet been processed (no tracking number has been created), you may request a cancellation via contact.portofinoatelier@gmail.com