Shipping policy

Shipping & Delivery Policy

Orders are usually processed within 1–3 business days.

Orders are not processed or shipped on weekends or public holidays.

During busy periods or unexpected situations, processing times may be slightly longer. If this happens, we will inform you.

We use an international logistics network to ensure safe and efficient order handling.

After your order has been shipped, delivery typically takes 6–10 business days.

Delivery times may vary depending on your location, the carrier, and external factors such as weather or customs.

Once your order is shipped, you will receive an email with a tracking number.

You can track your order at any time using the link provided.

We always aim to deliver on time, but delays can sometimes happen due to external factors.

If your order has not arrived within the expected time, please contact us at:
contact.portofinoatelier@gmail.com

For more information about returns and refunds, please check our Return Policy on our website.

Trade name: Portofino Atelier

Email: contact.portofinoatelier@gmail.com

VAT number: NL0056427483B83

Trade number: 42005257